Shipping & Returns
I hope you will get just as much joy from your piece/s as I get from making them. If, however, you aren't entirely satisfied with your item, I do accept returns and cancellations as below.
If for any reason you are not happy with your item(s) you can return them unused, undamaged and in the original packaging within 14 days of receipt. Please note you will be responsible for the return delivery costs. If you wish to return any item, please email me at claire@claireporter.com for a return delivery address. Upon safe receipt of the unused and undamaged item(s) a refund will be issued.
Packaging
I only buy card and paper based recyclable packaging and tape, and make every effort to reuse and recycle as much packaging as possible. I use whatever wrapping it takes to get your precious purchase to you in one piece but rest assured at the centre of parcel will be your chosen item/s safe and sound. If you prefer me to only use new packaging, please let me know at point of purchase.
UK Postage
​At the moment I am only able to post orders to UK addresses. I hope in the future to be able to send parcels to the EU
Your order will be packed and posted within 2 working days (Monday to Friday) and sent by Royal Mail Tracked 24.
There is a £6 standard delivery charge per order. If you are purchasing more than 1 item at a time, these will be boxed together and the standard fee will still apply.
Breakages
If an item is damaged in the post, please photograph the damaged packaging and the item and contact me via email within 48 hours of receipt at claire@claireporter.com. Please note I will not be able to provide a refund without photographic evidence of the damage.